A Great Moving Company Starts with Professional Movers.
From the moment a person is hired to become a CBM professional mover, he or she is constantly being trained and retrained. Because we have a unique training process, we prefer that applicants do not have prior moving experience so we can mold them into a CBM approved employee. Training is a two part process: on-the-job experience and completing classes through CBM University.
Below is a description of what training takes place for a mover to advance through the ranks.
- The potential mover fills out an application, is interviewed and has his or her references checked. If the Field Operations Manager believes the applicant will be a positive addition to the CBM team, he or she is hired.
- The new hire attends Orientation, which informs him or her of what the company is all about
and what it takes to be a professional mover.
- The mover goes through two days of training with an Employee Development Manager (EDM). He or she learns the proper way to handle boxes and furniture, as well as works with a moving crew. At the end of each day, the EDM evaluates the mover.
- After the two day on-site training, the mover takes the 3rd Mover Exam. This tests the knowledge he or she obtained during the two days of training. If the new hire passes, he or she will become a 3rd mover.
As a 3rd mover, he or she must complete the Box Packing and Map Reading classes, as well as pass those exams.
After a period of time (based on the abilities of the mover), the 3rd mover will receive a review by an EDM. If the review is positive and there is room for more 2nd movers, he or she will begin 2nd mover training. If it is not, the mover will continue as a 3rd mover.
- The 2nd mover undergoes two more days of training with an EDM, and is evaluated at the end of each day.
- Like the 3rd mover, after the 2nd mover completes the training, he or she takes the 2nd Mover Exam.
After a period of time (based on the abilities of the mover), the 2nd mover will receive a review by an EDM. If the review is positive, he or she may be promoted to a higher rank. The next possible ranks are EDM, 1st Mover or Crew Chief in Training.
All levels of Crew Chiefs must be able to drive.
- The prospective driver takes the Driving Class.
- Upon completion of the class, the driver takes the exam. If he or she passes, the mover is now eligible to be a driver and to train to be a Crew Chief.
Crew Chief in Training (CIT)
- If there is room for more Crew Chiefs, the new driver will undergo three days of training with a Senior Crew Chief (SCC).
- At the end of each day, the CIT will be evaluated. If the SCC's reviews are positive, the CIT will take an exam. If he or she passes the exam, the mover will be eligible to be a Junior Crew Chief (JCC).
After a period of time (based on the abilities of the mover), the CIT will receive a review by an SCC. If the review is positive, he or she may be promoted to a higher rank.
Junior Crew Chief
- The mover completes four classes and takes the exams: Drive Class (again), Paperwork and Waivers Class, Customer Service Class, and DOT Compliance Class.
- The JCC continues to train in the field and leads crews.
After a period of time (based on the abilities of the mover), the JCC will receive an review by an SCC. If the review is positive, he or she may be promoted to a higher rank.
- The Crew Chief (CC) leads and manages crews while on job sites. He or she is the customer's direct contact on the day of the move.
- To advance to the next level, the CC needs to receive three recommendations from his or her peers.
After a period of time (based on the abilities of the mover), the CC will receive an review by an SCC. If the review is positive, he or she may be promoted to a higher rank.
Senior Crew Chief
- The Senior Crew Chief not only manages crews while on the job site, he or she also assists the Field Operations Manager in training Crew Chiefs, dispatching the crews in the morning and filling in as needed.
- To advance beyond this position, the SCC needs three recommendations from his or her peers.
All professional movers receive periodic reviews, as well as take the training classes. By standing behind this training, College Bound Movers has been able to accomplish a damage rate of less than 3 percent, one of the lowest rates in the industry.